Hakobi

Managed IT Services in Sabah

Last reviewed: 31 August 2026

Managed IT services put your day-to-day IT operations — helpdesk, monitoring, patching, and vendor coordination — under one retainer with a Kota Kinabalu-based team, instead of split across an internal generalist and ad-hoc contractors.

The problem

Most businesses in this size range don’t have a dedicated IT department. IT ends up owned by whoever’s most comfortable with computers, issues get handled reactively, and there’s no one accountable when a vendor renewal lapses or a laptop fleet falls out of warranty. The cost of that isn’t visible until something breaks during a busy period.

What’s included

  • Helpdesk support for staff, via phone, email and ticketing
  • Remote monitoring and alerting across servers, endpoints and network devices
  • Patch management for operating systems and business applications
  • Firewall configuration, monitoring and ongoing rule management (FortiGate)
  • Vendor management — liaising with ISPs, software vendors and hardware suppliers on your behalf
  • Asset inventory and lifecycle tracking
  • Monthly reporting on tickets, uptime and open risks

How we deliver

Engagements start with an infrastructure audit to document what’s currently running before any changes are made. From there, monitoring agents are deployed, a ticketing channel is set up, and an agreed response-time SLA takes effect. Ongoing delivery is a mix of remote-first support with scheduled or emergency on-site visits.

Who this is for

Businesses with 10–200 staff running on Windows or mixed environments, without the scale to justify a full in-house IT department, but with enough IT dependency that ad-hoc support isn’t reliable enough.

What it costs

Pricing depends on headcount, device count and site count, and is confirmed after the infrastructure audit — not a flat rate applied blind. Request a quote to get started.

Technology we use

PRTG Network Monitor

Proof

Case study

Google Drive to Synology NAS migration for a Sabah accounting and advisory firm

Migrated a Sabah accounting firm's Google Drive to an on-premises Synology NAS — eliminating recurring cloud storage fees and keeping around 30 staff working through internet outages.

Frequently asked questions

What's the difference between managed IT and break-fix support?

Break-fix means paying per incident after something breaks. Managed IT is an ongoing retainer covering monitoring, patching, and helpdesk support, so most issues are caught before they become downtime.

Do you support remote and on-site staff?

Yes. Coverage extends to head office, branch sites, and remote or work-from-home staff, with the same helpdesk and monitoring stack across all of them.

What size of company is this for?

Most managed IT clients run 10 to 200 staff — large enough that ad-hoc IT support breaks down, not yet large enough to justify a full in-house team.

Can you take over from our current internal IT person or provider?

Yes. Handover typically starts with an infrastructure audit so we understand what's in place before making changes.

What happens outside business hours?

Critical monitoring alerts are handled by the 24/7 call centre; the 4-hour response guarantee applies around the clock, not just during office hours.

Do you handle firewall configuration and monitoring?

Yes — ongoing FortiGate configuration, rule review, firmware and signature updates, and monitoring are part of managed IT, not a separate service. Initial hardening starts with a configuration audit against current FortiOS best practice. If you're on an older F-series unit, see our Insights guide to FortiGate F-series to G-series migration for what that move involves.

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