Privacy Policy

Last updated: 30 August 2026

Hakobi Sdn Bhd ("Hakobi", "we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and the choices you have. It's written in plain language rather than dense legal text — if anything here is unclear, contact us and we'll explain it directly.

1. Who we are

Hakobi Sdn Bhd (SSM 202501048746 (1650154-X)), operating as Hakobi, is based at B-1-7, Block B, 1st Floor, Metro Town, Jalan Bunga Ulam Raja, Kota Kinabalu, Sabah 88300, Malaysia. We are the data controller for the personal data described in this policy.

2. Information we collect

We collect personal data in two ways:

• Information you give us directly — when you submit our contact form, we collect your name, company name, business email, phone number, the service you're enquiring about, your company size, and any message you write. All of this is provided voluntarily by you.
• Information collected automatically — like most websites, we use Google Analytics 4 to understand how visitors use our site (pages viewed, general location at a city/region level, device type, and how you arrived at the site). This data is aggregated and isn't used to identify you personally.

We do not collect payment information, government ID numbers, or any sensitive personal data through this website.

3. How we use your information

We use the information we collect to:

• Respond to your enquiry and follow up on it
• Prepare quotations, proposals, and scope discussions for services you've asked about
• Understand which pages and services visitors find useful, so we can improve the site
• Meet legal or contractual obligations where relevant (for example, records tied to a signed service agreement)

We do not use your contact form submission for unsolicited marketing. If we ever want to send you general updates beyond your original enquiry, we'll ask first.

4. Who we share it with

We don't sell or rent your personal data. We share it only with the service providers that help us run this website and respond to you:

• Our web hosting provider, to deliver the site and process the contact form
• Google (Analytics 4), for site usage analytics
• Google (Calendly), if you choose to book a call through our scheduling link
• WhatsApp/Meta, if you choose to contact us via WhatsApp instead of the form

These providers only process data on our behalf and under their own privacy terms. We do not share your information with any other third party except where required by law.

5. How long we keep it

We keep contact form submissions for as long as reasonably necessary to respond to your enquiry and, if it leads to a project, for the duration of that engagement plus a reasonable period afterward for our own records. If you ask us to delete your information and we have no legal or contractual reason to keep it, we will.

6. Your rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Ask what personal data we hold about you
• Ask us to correct inaccurate data
• Withdraw consent to future processing (for example, ask us to stop contacting you)
• Ask us to delete your data, subject to any legal or contractual retention we're required to observe

To exercise any of these, email us at [email protected] and we'll action it promptly.

7. Cookies and analytics

This site uses Google Analytics 4, which sets cookies to distinguish visitors and measure site usage. You can opt out at any time using your browser's cookie settings or tools like Google's Analytics opt-out browser add-on.

8. Changes to this policy

We may update this policy as our website or services change. The "last updated" date at the top will always reflect the latest version.

9. Contact

Questions about this policy or how we handle your data: [email protected] or 014-699 6598.